Friday, June 6, 2008

Tet-a-te (or whatever) with an airhostess

A few days back, I had a close session(?) with an airhostess. I was on board from Delhi to Chennai with Indigo and I thoought why not discover what goes on in the mind of an airhostess. They were pretty. They appeared smart but were perceived to be dumb. So what is their profile. Obviously she had been trained to give the right sound bytes but nevertheless, twas interesting.



The conversation was as follows:



Me:So, Ms (I look for her name badge) Nazma, you have these feedback forms. So why don't you make them thin it will serve the purpose of tissue paper for you?

She:Actually we forward the forms to the relevant people and action is taken.(beep came the sound from the lie detector)

Me: I see. What made you choose this life?

She: Challenge.

Me: (shucks.... I should have spoken to her before my interviews) Interesting...What is so CHALLENGING about this role.

She: Handling people...managing the flight and the like. I have visited most places in India which I now not many people can afford given their constraints. This is what i liked about this. And the money of course.....

Me: So how much is it...if u dont mind

She: Oh absolutely not.....35k to start with and in a year or 2 upto 70k

Me: So where were you before joining Indigo

She: Hospitality ...in a hotel chain. (she said some name which i dont remember)

Me: Does your career stop by 25-30. Rather when do you retire and (couldn't resist this) what is the career progression.

She: There is no retirement. One takes on new responsibilities and moves ahead?

Me: Like?

She: Like training, air traffic control.......etc

By then, the flight started its descent and I had to go back to my seat.

(Gosh!!I had forgotten to note down her mail id!!!) Will make up next time